Thank you for choosing CAROLINA BATH CO LLC. To ensure a smooth shopping experience, please carefully read the following return and refund policy.
Return Eligibility
You can apply for a return within 30 days of receiving the item.
Items eligible for return must meet the following requirements:
The item is not damaged due to human error;
The item is in normal condition;
Original packaging and accessories are complete (if any);
A valid order number or proof of purchase.
The following conditions may disqualify you from returning the item:
Damage caused by human error;
Exceeding the return application period;
Missing important accessories or packaging.
Returns for Quality Issues
Used items that affect resale are not eligible for return.
If you receive an item with the following conditions:
Product damage;
Product manufacturing defect;
Incorrect item received;
Item significantly different from the order description;
Please contact customer service within 7 days of receiving the item and provide relevant photos or video evidence.
Returns for Non-Quality Issues
If the return is confirmed to be due to a quality issue:
Return shipping costs will be borne by CAROLINA BATH CO LLC;
We will provide return labels or shipping cost compensation depending on the actual situation;
After the returned goods pass inspection, we will process a full refund or exchange for you.
Returns for Non-Quality Issues
If a return is requested for personal reasons (including but not limited to):
Change of purchase intention;
Incorrect model purchased;
No longer need the product;
Subject to meeting the return conditions:
Return shipping costs will be borne by the buyer;
Original shipping costs (if any) are generally not refundable;
The product must be returned in unused and undamaged condition.
Refund Processing
Upon receiving the returned goods, we will inspect and confirm them.
After approval:
The refund will be credited to your original payment account within 3-5 business days of receiving the returned goods;
The actual arrival time may vary depending on the processing time of the bank, credit card institution, or payment platform;
You will receive a refund confirmation email.
Return Address
Please do not return items without authorization. We will provide return instructions after you submit your return request.
Return Address:
110 BELLEVUE RD APT 36
NASHVILLE, TN 37221
Refund Amount Explanation
Orders that meet the refund criteria will be refunded the actual amount you paid for the goods.
The following fees are non-refundable:
Return shipping costs incurred for returns not due to quality issues;
Special delivery service fees already completed;
Non-refundable fees as permitted by law.